{"id":37893,"date":"2026-05-29T11:59:47","date_gmt":"2026-05-29T09:59:47","guid":{"rendered":"https:\/\/www.spg.ch\/?page_id=37893"},"modified":"2026-07-17T11:52:08","modified_gmt":"2026-07-17T09:52:08","slug":"quality-commitments","status":"publish","type":"page","link":"https:\/\/www.spg.ch\/en\/quality-commitments\/","title":{"rendered":"Our Quality Commitments"},"content":{"rendered":"\n
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A commitment to continuous improvement<\/h2>\n\n\n\n

Our quality management system is based on a structured and rigorous approach that complies with the requirements of the ISO 9001 standard. This internationally recognised certification reflects the strength of our organisation and our commitment to delivering services driven by a continuous improvement process focused on client satisfaction.<\/p>\n\n\n\n

Built on clearly defined processes and monitored through key performance indicators, this approach ensures the quality of our services, the efficiency of our organisation and the consistency of our working methods. It enables us to anticipate needs, manage risks and continuously improve our services.<\/p>\n\n\n\n

By actively listening to our clients, partners and employees, we continuously refine our practices and optimise our processes, strengthening our commitment to providing transparent, rigorous and sustainable real estate services.<\/p>\n\n\n\n

“If you get 1% better each day for one year, you’ll end up thirty-seven times better by the time you’re done.”<\/em>
James Clear<\/p>\n\n\n\n

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Quality in action<\/h2>\n\n\n\n

Our commitment to quality, embodied in our Quality Charter, is reflected in our constant willingness to challenge and improve our practices. Client feedback helps us better understand expectations, identify opportunities for improvement and continuously enhance our services. Mystery shopper surveys provide valuable insights into the client journey, while our annual SPG Day strengthens collaboration, knowledge sharing and team cohesion.<\/p>\n\n\n\n

Developing our employees’ skills is a cornerstone of this approach. In 2025, our teams completed 62 training programmes, including 8 Federal Diplomas and 14 behavioural and management training courses, complemented by nearly 80 professional seminars. SPG also holds the USPI Gen\u00e8ve Training Label and runs its internal SPG Talks programme, dedicated to sharing best practices and reinforcing our culture of quality.<\/p>\n\n\n\n

In addition, alongside our Supplier Charter, we conduct a monthly internal assessment of our partners to ensure that their services consistently meet our quality standards.<\/p>\n\n\n\n

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View our Supplier Charter<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Our Commitments<\/h2>\n\n\n\n

For our clients<\/strong><\/p>\n\n\n\n